Subject: Community and health courses

of Community Services CHC52015

Ready to Make a Difference?


This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.


Cost, Duration and Method of Study

This course is available for both International and Domestic students who are looking for a Diploma of Community Services. Please select your location below to find out more information.

Diploma of Community Services CHC52015

CRICOS Course Code: 091841E


52 weeks (20 hours per week) including 120 hours compulsory Work Placement

All students will be required to complete approximately 10 hours of self-study per week.


Diploma of Community Services CHC52015


Total Cost


Payment plans are available- please contact us for more information.

Subsidised Training

We can offer subsided training courses to eligible applicants through the Smart and Skilled Program. Please visit our Subsided Training courses page to find out more and check if you are eligible or download a Smart & Skilled Course Guide below


Up to 52 weeks study including 100 hours compulsory Work Placement.

Mode of Study

  • Classroom-based plus online and distance study.
  • Online via Moodle
  • Distance study
  • Mixed mode


Available Units

This course consists of 16 units of competence, 8 units of competence which are core and 8 units of competence which are elective. A combination of electives that meets the packaging rules has been chosen to result in the award of the Diploma of Community Services

Core Subjects

  • CHCCS007
    Develop and implement service programs

  • CHCCOM003
    Develop workplace communication strategies 

  • CHCDEV002
    Analyse impacts of sociological factors on clients in community work and services

  • CHCDIV003
    Manage and promote diversity 

  • CHCLEG003
    Manage legal and ethical compliance

  • CHCMGT005
    Facilitate workplace debriefing and support processes

  • CHCPRP003
    Reflect on and improve own professional practice

  • HLTWHS004
    Manage work health and safety

Elective Subjects

  • CHCMHS008
    Promote and facilitate self-advocacy

  • CHCMHS011
    Assess and promote social, emotional and physical well being

  • CHCCSM004
    Coordinate complex care requirements

  • BSBPMG516
    Manage project information and communication

  • CHCAOD009
    Develop and review individual alcohol; and other drug treatment plans

  • CHCLLN001
    Respond to language, literacy and numeracy needs

  • CHCMGT003
    Lead the work team

  • CHCSOH001
    Work with people experiencing or at risk of homelessness

All students undertaking Diploma in Community Services are required to complete a minimum of 100 hours of work placement in a recognised facility. You should be aware that you will not qualify for CHC52015 Diploma in Community Services unless this work placement is completed. Work Placement will be arranged by Astute Training Pty Ltd in conjunction with the student during the course of study.


Further Information

Students who undertake this qualification will gain the skills and knowledge necessary to work with people and
assist them in seeking solutions to a range of personal and social issues using person-centred approaches.
Community service workers engage with people at different stages in their lives from children and teens through
to seniors.

Depending on the electives chosen, this qualification may lead to the positions of:

  • Behavioural support officer

  • Community services worker

  • Family support worker

  • Client services manager

  • Community development officer

  • Service manager

As part of the Australian Qualifications Framework, this program is nationally recognised. On successful completion of all units of competency, a student will be awarded a Diploma in Community Services
If all units of competency are not achieved a Statement of Attainment will be issued for the units that have been successfully
AQF certification documentation is issued to a student within 30 calendar days of the student being assessed as meeting the
requirements of the training product for the training program in which the student is enrolled and has completed, and providing all agreed fees the student owes have been paid.

Each unit contains assessments which include:

Practical demonstrations where you will be observed by one of our trainer/assessors in a simulated environment and at your work placement checklists will be completed to verify your skill

• Stand up lifter, pelican belt, slide sheet, electric bed, wheelchair, walker, and shower and commode chair
• Blood pressure, pulse and temperature checking
• Medication trolley, waste disposal, dressing aged care dummies
• Hand washing – glow germ, use of masks and ppe equipment

Upon successful completion of the Diploma of Community, students may enrol in a course at a higher level or tertiary education.

Work placement is a component of the course and students will complete 3 weeks work placement (120 hours) in a
community, disability and/or residential setting. A trainer /assessor from Astute Training Pty Ltd will observe you completing workplace tasks in a workplace setting.

Compulsory- National Police Criminal Record Check Fee (This cost is not included in the tuition fee charged and is required to be paid for by the student at time of lodgement)

All students are required to complete a Criminal Record Check prior to commencing work placement.
Charge is $52.00 payable to the NSW Police Service by the student.


Astute Training Pty Ltd can process the Criminal Record Check onsite through Fit 2 Work once the required ID has been provided to reception and verified. The cost is $35.00 and the check is usually available within 24 hours. The original is issued to the student and a copy scanned to the student's file.

**Astute Training Pty Ltd has 2 staff that are authorised representatives to process the Fit 2 Work applications**



RPL & Credit Transfer

National recognition is the process that recognises qualifications or Statements of Attainment issued by another Registered Training Organisation (RTO) that are the same as the competencies in the course you have enrolled in. This process is called credit transfer and Astute Training Pty Ltd recognises qualifications issued by other RTO’s once verified.
Recognition of Prior Learning (RPL) is the acknowledgement of skills and knowledge previously attained through formal training, work experience and/or life experience. Recognition of Prior Learning may be applied for at the time of enrolment with Astute Training Pty Ltd you will need to provide certified copies of your qualifications or the original certificate(s) along with the RPL form provided by Astute Training Pty Ltd to allow Astute Training Pty Ltd to assess your eligibility for RPL. International students are advised of the RPL process at the time of application and again at induction.

In order to grant RPL, the assessor must be confident that the student is currently competent against the endorsed industry standards specified in the Australian Quality Training Framework accredited courses. Evidence could take a number of forms and could include certification, references from employers, testimonials and work samples. The assessor must ensure the evidence is authentic, valid, reliable, current and sufficient.

If you would like to apply for Recognition of Prior Learning or Credit Transfers please complete this form and email it to [email protected] or give it directly to your trainer.

Students are encouraged to discuss RPL with their trainer prior to starting the training course or as soon as possible into the training period. If after assessment the student is not satisfied with the decision, they should lodge an appeal in writing within thirty (30) days addressed to the CEO of Astute Training Pty Ltd. The portfolio will then be given to an independent RPL assessor for reassessment. The cost of the re-assessment will be borne by the applicant. The decision of the independent assessor is final.

Should a student require more information or need assistance make an appointment with Student Support.

Please Note- International Students
International students will be required to attend Astute Training Pty Ltd 20 hours per week for the duration of the course regardless of the outcome of your RPL application (a requirement of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students -The National Code). If your RPL Application is successful and the course duration is reduced, Astute Training Pty Ltd will report the change of your course duration to Department of Immigration and Border Protection (DIBP) via PRISMS under S19 of the ESOS Act 2000. If you finish the course early, you must then enrol in another registered course or depart Australia immediately unless you have been given authorisation by DIBP to remain in Australia. All RPL applications will be kept in your file.

Assessment Methods

Competency-Based Training

Assessment is an integral part of all training courses. At Astute Training Pty Ltd we collect evidence using Competency-Based Training from students which proves their ability to demonstrate skills, knowledge, attitude and application required to perform effectively in the relevant industries.

Competency-Based Training ensures that students have a portfolio of evidence collected by a variety of means such as:

  • Classroom exercises and workbook activities
  • Assignments and Projects
  • Group Activities
  • Verbal and/or written questions
  • Written activities
  • Observation in the workplace or simulated environment
  • Portfolio

Qualifications are made up of Units of Competency (UOC) or subjects. The grading of your assessments will be Competent (C) which means that students have met the standard criteria or Not Yet Competent (NYC) which means a student needs some improvement. If a student is graded NYC the student will be given the opportunity to redo the assessment and achieve competence.

Assessment dates are provided on the first day of class via student timetables. Have a look at our Guide to Assessments at Astute Training Pty Ltd!


Our Trainers

The role of an Astute Training Pty Ltd assessor is to objectively assess and judge a student’s evidence against a set of standards. Assessors at Astute Training Pty Ltd all have sound industry knowledge and hold an appropriate TAE40110 Qualification in Training and Education.

Our assessors will

  • Use their expertise to make fair and objective judgements
  • Ensure the evidence meets the standards
  • Ensure that evidence is valid, authentic, current and sufficient

If a student feels that they have not been treated fairly in assessments, or in any other area of their time with Astute Training Pty Ltd, they have the right to appeal decisions and make complaints. Please see our Student Handbooks for detailed information on the complaints process.

At course completion students will be issued with certification and transcriptions appropriate to their competency of all successfully completed units.

Attendance Requirements

Current class timetables are available to all students via the Student Login section of this website.

Students are required to maintain a minimum of 80% attendance of scheduled classes.

International Students are also required to attend 20 hours of classes each week and, in order to remain compliant with Student Visa conditions, students’ attendance must not fall below 80% during a term.

All leave is to be taken in scheduled breaks and must be approved prior to leave being taken. No approval will be given outside these dates except for exceptional circumstances.

All attendance procedures and requirements are outlined in the relevant Student Handbook. See the Resources menu to find the Student Handbook.

Entry Requirements

Students must be a minimum of 18 years of age.

In accordance with the National Code 2018, Astute Training Pty Ltd places students in the courses most appropriate to their level and goals.

All students are expected to have reached an acceptable level of proficiency in the English language. International students need an IELTS level of 5.5 or higher or have completed an approved English Test listed below.

The IELTS provided must have been taken no more than two years before the time of the application.
From 5 November 2011, the department will accept test results from the following specified English language tests for Student visa purposes taken in any country:

  • Test of English as a Foreign Language internet-Based test (TOEFL iBT)
  • Pearson Test of English (PTE) Academic
  • Cambridge English: Advanced (CAE) test (also known as Certificate in Advanced English).

For more information visit:
The Department of Home Affairs

National Police Check

National Criminal Check

To ensure the safety of vulnerable people, the Australian Government requires workers in Aged Care, Disabilities or Community Services to obtain a National Criminal History Record Check before commencing any paid or voluntary work, or student work placement, in any facility.

Astute Training Pty Ltd is an authorised agent of Fit2Work and can process our students’ Criminal Record Checks onsite. The majority of results are obtained within 24 hours of lodgment.

Astute Training will not permit any student to attend Work Placement without this required document.

Application forms will be provided by Astute Training at course commencement or downloaded from our resources section at the top of the page.



Our students always make us smile but we smile even broader when they send beautiful emails like this. Thank you Francis Tuquib and we all wish you the very best life has to offer as you leave us for your new life. We will miss you!

“One of the best things about Penrith? It is to be at home with my Astute family. Very professional, but listens to you like how a parent does. Never did i regret picking up Astute as my education provider here in Australia. And so to my family at Astute (Di, Karen, Cindy, Kim, Debbie, Kris, Rachel, did I miss anyone? Oh, the gorgeous tandem of Brittney Gee and Lauren Smith),

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